More articles written by victor
Tools
The 13 Best Product Tour Software to Support SaaS Onboarding in 2021
There are many product tour apps & software to pick from. You may already know of Intercom or WalkMe. Check out our list to discover more tools and their features!
Best Practices
SaaS Lead Nurturing – Foolproof Best Practices & How to Do It Right
SaaS lead nurturing helps drive engaging relationships with customers, depending on buyer personas. Here are some foolproof best practices to help you out.
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Best Practices
SaaS Lead Nurturing – Foolproof Best Practices & How to Do It Right
SaaS lead nurturing helps drive engaging relationships with customers, depending on buyer personas. Here are some foolproof best practices to help you out.
Best Practices
Important Ways to Increase Brand Loyalty and Trust with Customer Engagement
Guide on the ins and outs of customer engagement and how you can develop a strategy to increase brand loyalty and trust.
Tools
The 22 Best Customer Feedback Tools You’ll Want to Try | 2021 List
Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!
Tools
The 23 Best Customer Feedback Tools You’ll Want to Try | 2021 List
Looking for the best customer feedback tool for your business? SurveyMonkey and UseResponse are just two of many options. Read our list to discover more!
Features
How Customer Success Managers Can Use Support Ticket Data To Better Understand The Customers’ Journey
CSMs must review customer support ticket data to understand how customers are really doing and learn to use that data to improve their customer success activities.
Best Practices
How to Streamline Your Onboarding Process with Live Chat Software
Live chat software is an ideal solution for an effective onboarding process and to accompany your churn rate reduction strategies & drive customer success.
Best Practices
How to Engage Customers with Conversational Text Messaging
Conversational text messaging is a technique of engaging with a contact one-on-one after they replied to a brand’s message. See the benfetits and advanteges of trying it.
Best Practices
How to Thank a Customer for their Business | Tips, Tricks, & Budget-Friendly Ideas
By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. …
Best Practices
How to Thank a Customer for their Business | Tips, Tricks, & Budget-Friendly Ideas
By investing in your business, a customer has given you the responsibility and opportunity to provide excellent service. …