Guides

Welcome to the Guides category of our blog! Here, you’ll find our most comprehensive and detailed articles, including guides, eBooks, eGuides, and long-form content. These resources are designed to provide you with deep insights and practical strategies on various customer success (CS) topics such as churn, expansion, segmentation, and onboarding.

Our guides are crafted to help you understand and tackle complex CS challenges. Whether you’re looking to improve customer retention, optimize onboarding processes, or explore advanced segmentation techniques, our in-depth articles offer actionable advice and best practices to elevate your customer success efforts.

Each guide is filled with expert insights, real-world examples, and step-by-step instructions to help you implement effective CS strategies. We aim to equip you with the knowledge and tools necessary to drive meaningful outcomes and foster long-term customer relationships.

Explore our Guides category to access valuable resources that will enhance your understanding and execution of customer success initiatives. Dive in, learn, and transform your CS approach with our expertly crafted guides.

Guides

Founder’s Cheat Sheet to SaaS Pricing Models and Strategies

Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.

Guides

The Outstanding Guide to Customer Success Strategy

Everything you need to know about creating your first customer success strategy – free pdf guide.

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