Webinar #9 - March 1st at 7:30 AM PST / 10:30 AM EST / 16:30 CE*

Fireside Chat : Why do nearly 86% of CSMs want to quit their jobs?

With:
Rachel Provan (Top 50 Women Leaders In CS 2022 |
Top 100 CS Strategist 2022)

Contrary to popular belief, quiet quitting is not just an issue for companies that are downsizing or a passing trend that should be ignored. In fact, our latest survey, Quiet Quitting in Customer Success 2023, has found that it’s a sign of deep problems within the organization.

What does this mean for CSMs and the companies that employ them?

On Wednesday, March 1st at 10:30 AM EST / 16:30 CE* we’ve invited two awesome leaders from CS and HR to debate:

Why 69% of CS teams have quiet quitters?
Why 56% of people who have quiet quit blame management?
Do CSMs have too much on their plate?
Should leadership care about quiet quitting? According to our study, 33% of CEOs don’t currently see CS as a revenue driver.
Is the battle lost or is this just the beginning?

* If you can’t be there live, don’t worry! We’ll send the recording to all registered attendees.
** statistics based on our survey, on Quiet Quitting in CS (Jan 2023).

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We're excited to have you join us.

Warm wishes,
Irina Cismas - Head of Marketing

Speaker:

Rachel Provan

CS Leadership Coach | Top 50 Women Leaders In CS 2022 | Top 100 CS Strategist 2022

Rachel Provan is a recognized Top 50 Customer Success Leader, LinkedIn influencer, and Coach with over 14 years of experience in Customer Success leadership. She is experienced in the field and has overcome the challenges of being a new leader in the industry through her own personal journey. With a deep understanding of the difficulties faced by new customer service leaders, Rachel has founded Provan Success to help others advance in their careers and build successful Customer Success departments with confidence.

Nineta Ceaus

Coach, Trainer & HR Director at GroupM

Nineta Ceaus is a seasoned professional with over 15 years of experience in team and program management. She has a strong background in HR and Organizational Development with 20 years of experience as a trainer and facilitator for national and international leadership programs.

Host:

Irina Cismas

Head of Marketing at Custify

Irina is a product-led growth marketer with more than 15 years of experience in the field, focused on GTM strategy, messaging & positioning, competitive intelligence and many more. She is passionate about building high performance teams globally, developing talent while integrating customer insights into the product development process.

Previous Webinars:

Quiet Quitting: Why do 86% of CSMs want to quit their jobs? | Webinar

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