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Customer success events and conferences for CS professionals in 2023

Updated on February 1, 2023 2 minutes read

Summary points:

2023 is here and it comes with new opportunities and challenges. Last year was the first year since the COVID-19 Pandemic when we could enjoy in-person conferences and events. Now, in 2023, we’ve prepared an updated list of customer success events and conferences that you should check out.

 

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Attending conferences, events or webinars is a great way to improve your skills, learn more about the industry, and keep up with trends. Plus, if you’re going to in-person conferences, you have the opportunity to network with other professionals and create powerful connections. Let’s see which are the top CS and CX events to attend in 2023.

14 Best Customer Success conferences and events

CX Live: Voice of the Customer

When: February 15 – 16, 2023

Where: Online Event

CX Live is a free, online event for customer experience and customer success professionals. CX Live: Voice of the Customer 2023 will center around maximizing the benefit of your Voice of Customer program.
The conference will delve into topics such as:

  • obtaining customer feedback and understanding through a variety of methods, including interviews, surveys, social media, and online reviews;
  • incorporating customer feedback from all channels to get a comprehensive view of customer concerns;
  • utilizing insights obtained to achieve specific business objectives;
  • using natural language processing to analyze customer communications and pinpoint areas of satisfaction and dissatisfaction.

X4 Summit (Qualtrics)

When: March 7-9, 2023
Where: Salt Lake City
X4 Summit, organized by one of the top customer experience vendors, is returning after a two-year break and is expected to attract over 10,000 attendees. The event will feature eight influential keynote speakers and more than 80 customer-led case studies. Ryan Reynolds, actor and businessman, will deliver a headline keynote on the importance of forming genuine human connections in business.
X4 Summit will provide attendees with opportunities to hear customer success stories, network with industry peers, and receive hands-on training. The conference will feature top speakers from the industry, including Rob Swain, Global COO of KFC, Aarthi Murali, Chief COO of M&T Bank, and Shannon Costigan, Head of Leadership at BMO.
Adobe Summit

When: March 21–23, 2023
Where: Las Vegas and virtual
This summit will include over 200 in-person sessions and hands-on labs, covering 11 different tracks. The conference will feature notable speakers such as Rosalind Brewer of Walgreens Boots Alliance, Inc and John Donahoe of NIKE, Inc. In addition, Kristen Bell will serve as host for Adobe Sneaks, during which attendees will have the opportunity to learn about the latest technologies and upcoming projects.
The 2023 Adobe Summit conference is an event that aims to help attendees enhance their skills, find inspiration, and make connections.
The lineup of speakers for this year’s conference is yet to be announced, but looking at the impressive list of speakers from 2022’s summit will give an idea of the caliber of speakers expected to attend. The previous summit included notable individuals such as John Donahoe, CEO of Nike and Deborah Wahl, CMO of GM.

Philipp Wolf

Written by Philipp Wolf

As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data.

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