SaaS Metrics
Resources to build your customer success business
SaaS Metrics
Customer Success to reduce churn rates for SaaS
Customer Success Management, or CSM, has evolved from a mere buzzword into a critical component for reducing churn rates in companies.
SaaS Metrics
How to Start a Great Customer Success Program in 90 Days
Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?
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SaaS Metrics
5 Ways Content Can Boost Your Customer Success
Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?
SaaS Metrics
Customer Success vs. Customer Experience — Is There a Difference
Custify Insight: So what separates the two? Are customer success and customer experience really the same thing? Or are there differences that differentiate them?
SaaS Metrics
How to Boost Free Trial Conversion Rates: 7 Proven Tactics
You know that you have the absolute best apples on the market. And you want to prove it to people. So you offer them a free bite of an apple before they decide whether they’re going to buy.
SaaS Metrics
Customer Success + Sales Enablement = Better Customer Experience
Where does customer success live in your organization chart?
SaaS Metrics
Improving Customer Experience (CX) with Data Visualization (DV)
Customer Success includes customer experience and is key to modern business and Data visualization is a critical component to deliver consistent customer experiences.
SaaS Metrics
How to Measure Customer Success
Measuring the success of any business program requires an understanding of both goals and metrics. Customer success is no exception.
SaaS Metrics
7 Ways SaaS Companies Can Increase Conversion Rates
Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently to ensure your SaaS is affordable
SaaS Metrics
The Only Three Customer Churn Calculations SaaS Companies Need To Know
Customer churn is one the most crucial factors for calculating and predicting growth in SaaS companies which offer recurring services.
SaaS Metrics
Customer Success + Sales Enablement = Better Customer Experience
Where does customer success live in your organization chart?
